Submit a Request

In this guide, you will learn how to use the Submit a Request tool to get in touch with the Health Endeavors team.

Step-by-step guide

  1.  Hover over Admin on the right side of the Navigation Bar
  2. Select Submit a Request from the Drop down menu


  3. Click Submit a Request


    1. Every request ticket requires that the following fields be filled in:

      • Subject – A brief summary of the request topic.
      • Description of Request – A detailed explanation of what the request involves. For example, if this is a troubleshooting ticket, explaining the steps taken to reproduce the issue. Or, if this is an enhancement ticket, a write-up of what product is involved and the enhancement itself.
        • When filling in the Description, it is important to be as detailed and accurate as possible. This will typically result in faster processing time for tickets, as the help desk team is able to quickly analyze the ticket with more details

    2. In addition to the two required fields, you may attach up to three separate files to the request ticket. Supported file types include: PDFs, JPEGs, PNGs, XLSX, and CSV.

    3. When the ticket is ready for submission, click the Send Request button.

    4. After submitting the ticket, it will appear immediately under the Current tab of Submit a Request. You will also receive an Email confirming that your request ticket has been sent.




  5. You will receive an email notifying you of any responses to the request. On the Current tab, click View Request to open the response.


  6. To respond, type your reply in the reply box and click Submit. Once the request has been resolved click Close.


Did you know:

  • Health Endeavors guarantees a response within 2 business days, but most requests are addressed same day!
  • You can attach up to 3 documents to the initial message, and another 1 to every response.
  • Submit a Request is a HIPPA compliant secure service, it can accept sensitive information.
  • A ticket cannot be re-opened when it is closed. You may, however, create a new ticket and reference a previous ticket number if the two tickets are related in order to facilitate research into the ticket. 
  • Some tickets may be closed due to inactivity. To avoid this, please check on your tickets in a timely manner.

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